How To Reset Your Apple Account Password – Sisters of Mercy

Summary

This article guides users through the process of resetting their Apple account password on an iPhone or iPad. It provides step-by-step instructions to help users regain access to their account.

🔍 Symptoms

Unable to sign in to Apple services
Forgotten Apple ID password
Account locked due to multiple failed login attempts

✅ Environment

Product: Apple ID
Platform: iPhone, iPad
Version: iOS 16 and above
User Type: End user

🧪 Root Cause

Users may forget their Apple ID password or enter incorrect credentials multiple times, leading to account lockout. This guide helps reset the password using device settings.

🧰 Resolution Steps

1. Open Settings
Tap the Settings icon on your iPhone or iPad.

2. Navigate to Password Settings
Go to:
Your Name > Sign-In & Security > Change Password

3. Reset Password
Follow the onscreen instructions to reset your password.

💡 Troubleshooting Tips

Ensure your device is connected to the internet.
If you can't access your device, use the Apple ID website to reset your password.

📚 References

Apple Support – If you forgot your Apple ID password
Apple ID Help

📝 Additional Notes

If the issue persists, include your device model, iOS version, and a screenshot of the error when contacting support.
You can also reach out to:
📧 techsupport@sistersofmercy.org
📞 866-428-6372

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